ORDERING :
How to place an order?
You just have to choose your products, to validate your basket by creating your account and to proceed to the payment.
What are the payment methods?
You can choose from the following payment methods :
The payment is secured by SSL protocol, via 3D Secure.
DELIVERY :
How do I track my order?
After validation of your order, you can track your package on request via a tracking number.
How long does it take to ship my order?
The products are shipped as follows :
The same day for an order placed before 4pm
The next day for an order placed after 4pm
The delivery time is 24h for France, 48h for Europe and 72h for the rest of the world
Which countries do you deliver to?
We deliver worldwide.
What is the price of the shipping costs?
You can find the details of our shipping costs on the following page: Shipping costs.
Which carrier delivers my order?
Deliveries are made by the transport service of UPS with tracking number.
THE WARRANTY :
How to make the guarantee work?
You just have to send us back the product in its original packaging, with your exchange or refund request, to the following address
Les Maitres des Epices
Porte B105 - 24 chemin de collex
01210 Ferney-Voltaire
France
Your request will be processed within 14 working days.
Is the return free?
Yes, the return is totally free.